Privacy Policy

B.A.B. Strategic Solutions ("we," "us," "our," or "the Company") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our chat widget, submit a quote or contact form, or interact with our SMS/text or email communications.

This policy applies to all visitors and clients and is provided in accordance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, A2P 10DLC campaign requirements, the California Consumer Privacy Act (CCPA), and other applicable laws.

We collect information you provide directly to us, including:

• Contact details — name, email address, phone number, and mobile number;
• Organization details — company or organization name, organization type, and project location;
• Project information — the product, equipment, service, or solution you are seeking, quantity, budget, target dates, and project details;
• Communications — messages, chat transcripts, and form submissions you send through our site, chat widget, SMS, or email; and
• Technical data — IP address, browser type, device information, and usage data collected automatically when you visit our site.

We use the information we collect to:

• Respond to your inquiries, quote requests, and project needs;
• Send you SMS/text and email messages, including appointment reminders, follow-ups, scheduling confirmations, and project updates, with your consent;
• Coordinate with vendors, manufacturers, distributors, and subcontractors on your behalf;
• Prepare quotes, proposals, and procurement recommendations;
• Provide, maintain, and improve our services and website;
• Comply with legal obligations and protect our rights; and
• Send promotional or marketing communications, where you have provided consent and until you opt out.

Consent. We send SMS/text messages only to mobile numbers for which we have obtained prior express written consent. By providing your mobile number and consenting through our forms or chat widget, you authorize B.A.B. Strategic Solutions and our authorized messaging providers to send recurring automated and manual SMS messages related to your inquiry and our services.

What we collect for SMS. To operate our SMS program, we collect and process your mobile number, the content of messages you send and receive, and consent records (including the date, time, and source of consent). We do not sell your mobile number or message data.

Opt-out. You may withdraw consent and opt out of SMS messaging at any time by replying STOP to any message. We will process your opt-out promptly and send a one-time confirmation. You may also reply HELP for assistance or contact us as described in Section 9.

Message frequency & rates. Message frequency varies. Standard message and data rates charged by your mobile carrier may apply. We are not responsible for any carrier charges you incur.

Compliance. Our SMS program is registered and operated in compliance with A2P 10DLC campaign requirements, the TCPA, and CTIA Messaging Principles and Best Practices.

We do not sell your personal information. We may share your information with:

• Service providers — third parties that support our operations, such as SMS/email delivery providers, CRM platforms, analytics, and hosting services, under agreements that require them to protect your information;
• Vendors and partners — manufacturers, distributors, subcontractors, and suppliers, as needed to fulfill your procurement or project request;
• Mobile carriers — as required to register, validate, and operate our A2P 10DLC messaging campaigns; and
• Legal authorities — when required by law, court order, or to protect our rights, safety, or property.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to maintain business records, to respond to inquiries, and to comply with legal, accounting, or regulatory requirements. SMS consent and opt-out records are retained for the period required to demonstrate compliance with applicable messaging regulations.

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. SMS/text messages are transmitted through your mobile carrier's network, which is outside our control.

Depending on where you live, you may have the right to:

• Access or request a copy of the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information, subject to legal exceptions;
• Opt out of the sale or sharing of personal information for targeted advertising; and
• Withdraw consent for SMS/email communications at any time — reply STOP to any SMS, use the unsubscribe link in any email, or contact us as described in Section 9.

To exercise any of these rights, contact us using the information in Section 9. We will respond in accordance with applicable law.

For privacy questions, data requests, or to withdraw SMS/email consent, contact us through our Request a Quote page or the live chat widget on this site. For SMS support, reply HELP to any message or STOP to opt out.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically. Material changes to SMS consent practices will be accompanied by a new consent request where required by law.